Operations Associate, Connect Labs Charlotte

Location:      Connect Labs Charlotte, 905 Pearl Park Way, Charlotte, NC
Reports to:   Site Director, Connect Labs Charlotte
Type:             Full-Time | In-Person

Connect Labs by Wexford is a flexible, scale-in-place lab and innovation infrastructure located within Wexford’s dynamic and amenity-rich Knowledge Communities. Specifically created for emerging and growth companies in the life sciences, computational, engineering, and energy industries, Connect Labs offers pre-built and furnished lab, support, and office space with a purposefully curated set of amenities, services, and shared equipment that provides companies the space to grow and attract talent; specialized equipment to leverage and conserve capital; intentional proximity to peers, experts and potential strategic partners; and opportunities to conduct research to improve the human condition and drive economic impact. Connect Labs is currently in Phoenix, Arizona; Baltimore, Maryland; Sacramento, California and, most recently, Charlotte, North Carolina.

To learn more, please visit wexfordconnectlabs.com.

As an Operations Associate at Connect Labs Charlotte, you will play a crucial role in supporting our laboratory operations and site activities. In this dynamic position, you will work closely with the Site Director, acting as a key point of contact for resident companies. Your goal is to enhance their daily experiences through proactive and innovative customer service. This role demands a welcoming, problem-solving approach, with keen attention to detail and the ability to handle diverse tasks and projects efficiently. As an Operations Associate, you will exercise a high degree of autonomy in your work, with your final products reviewed by the Site Director. Your responsibilities will span concierge services, facility support, and direct lab assistance, ensuring a collaborative and thriving atmosphere for the Connect Labs community.

Salary Range: $70,000 – $82,500
Wexford offers a competitive benefits package, including medical, dental, vision, life insurance and 401(k) matching.

Concierge/Front Desk Services 

• Manage guest relations and package deliveries

• Assist with meeting room and shared equipment requests

Facility & Organizational Support 

• Facilitate client-focused events

• Maintain stock of kitchen and office supplies

• Handle maintenance and service requests

• Coordinate with property management and outside vendors.

Lab Support

• Conduct equipment training and familiarize staff with lab procedures

• Monitor and maintain office and lab equipment

• Manage sponsor programming and engagement

• Familiarity with CNC machines, laser cutters, 3-D printers and other tools for medical device prototyping

• Connect Labs Charlotte features engineering/dry labs and wet labs. We also have shared equipment labs which require materials, maintenance, SOPs, safety training, and sign-off for our members’ use

• Strong customer service skills with a proactive approach to problem-solving
• Excellent organizational and multitasking abilities
• Attention to detail and adherence to deadlines
• Professional demeanor and effective communication skills
• Ability to work autonomously and make informed decisions
• Experience in administrative and clerical tasks
• Experience with lab operations and equipment
• Ability to work collaboratively with various teams and external vendors
• Enthusiasm for creating a positive and energetic community atmosphere.

Interested candidates should email in a resume to: [email protected] or complete the form below. Please name the file: LASTNAME_FIRSTNAME_OA-CL-CLT.PDF.